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              Warranty Policy

              Capabilities

              1. Warranty Term

              All Liush auto upgrade kits (power tailgate, soft-close door, sliding door, electric running board) come with a 12-month official warranty from the delivery date. The warranty covers all manufacturing and material defects under normal vehicle use and professional installation.

              2. Warranty Coverage

              Within the warranty period, we offer free replacement of faulty parts or technical repair service for quality-related issues, including abnormal noise, functional failure, sensor error and controller malfunction caused by factory defects.

              3. Free Technical Support

              We provide lifelong free after-sales consultation, installation guidance, parameter debugging and remote technical support. English manuals are available for all orders.

              4. Claim/Feedback Process

              Customers can submit after-sales requests within 24 hours once problems occur. Please provide product photos, error videos and order information. Our team will respond within 12 hours and offer effective solutions.

              5. Shipping & Cost Rule

              Under warranty: We cover the cost of replacement parts. The buyer is responsible for local return shipping fees. Out of warranty: We provide low-cost spare parts and paid maintenance service.

              6. Non-Warranty Scope

              The warranty does not cover damage caused by improper installation, unauthorized modification, man-made damage, water soaking, vehicle collision, overloading, or natural wear after long-term use.

              7. Return & Exchange Policy

              Defective goods can be returned or exchanged according to international trade standards. Customized OEM/ODM orders are non-refundable unless quality problems are confirmed by our technical team.

              8. Long-Term Service Commitment

              Liush keeps complete product spare parts inventory. We guarantee permanent spare parts supply for all sold models to support long-term stable after-sales cooperation.